1. Who we are
This Privacy Policy explains how Flamingo Elite Property Maintenance (“Flamingo Elite”, “we”, “our”, “us”) collects, uses and protects your personal data when you use our website, contact us or use our services.
We provide property maintenance services in Dubai, including AC repair and cleaning, plumbing, water heater installation and replacement, painting, touch ups and handyman services.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
- Phone: +971 56 990 3498
- Email: cs@flamingoelite.com
2. What data we collect
We may collect the following types of personal data:
2.1 Data you provide directly
When you fill out forms on our website, speak to us by phone or WhatsApp, or contact us by email or social media, we may collect:
- Name
- Phone number
- Email address
- Property location / area
- Type of service required (AC, plumbing, painting, etc.)
- Preferred date and time for service
- Any details you write in a free text field (for example, description of the issue)
- Your consent preferences (for example, if you agree to receive marketing messages)
2.2 Data collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Pages visited and time spent on each page
- Clicks, scrolls and other interaction data
- Referring website or campaign (for example, Google Ads, social media, etc.)
This is usually collected through cookies, pixels and analytics tools (such as Google Analytics or similar services).
3. How we use your data
We use your personal data for the following purposes:
3.1 To provide our services
- To receive and process your maintenance requests
- To contact you to confirm, schedule or reschedule a service
- To communicate with you about your booking, invoice or any follow up
- To manage customer support, complaints or feedback
3.2 For marketing and communication
We may use your contact details (such as phone number and email) to:
- Send you service reminders (for example, AC cleaning reminders)
- Inform you about special offers, promotions or seasonal campaigns
- Share updates about our services, new service areas or new solutions
- Send marketing messages on WhatsApp, SMS, email or social media, where permitted
You can opt out of marketing messages at any time by following the instructions in the message or by contacting us at cs@flamingoelite.com.
3.3 For analytics and improvement
We use website and campaign data to:
- Understand how visitors use our website
- Measure performance of our ads and marketing campaigns
- Improve our website content, user experience and forms
- Plan our services based on demand and popular areas
4. Legal basis for processing
Depending on the situation, we process your personal data based on:
- Your consent
- When you agree to receive marketing communications
- When you accept cookies or similar technologies (where required)
- Performance of a contract or to take steps at your request
- When you submit a service request form or contact us to book a service
- Our legitimate interests
- To run and improve our business
- To respond to your enquiries
- To protect our rights and prevent fraud or misuse
5. Cookies and tracking technologies
Our website may use cookies and similar technologies to:
- Make the website work properly
- Remember your preferences (for example, language or form data temporarily)
- Analyse traffic and performance
- Help us show more relevant ads on platforms like Google, Meta (Facebook/Instagram) and others
You can usually control cookies through your browser settings. If you disable some cookies, parts of the website may not work correctly.
6. How we share your data
We do not sell your personal data.
We may share your data with:
- Service providers and partners who help us:
- Host and maintain our website
- Provide analytics and marketing tools
- Manage email, SMS or WhatsApp communication
- Process forms and leads from advertising platforms
- Government authorities or regulators, if required by law or to comply with legal obligations.
All third parties who process data on our behalf are expected to keep your data secure and to use it only according to our instructions and applicable laws.
7. International transfers
Some of our service providers or tools may be located outside the United Arab Emirates. Where this happens, we take reasonable steps to ensure that your personal data is protected with appropriate safeguards, in line with applicable data protection laws.
8. Data retention
We keep your personal data only for as long as necessary to:
- Provide our services to you
- Fulfil legal and accounting requirements
- Maintain records of our communications, bookings and work done
- Use analytics data for reasonable trend and performance analysis
If you no longer wish us to keep your personal data for marketing purposes, you can request deletion or unsubscribe, and we will stop using it for that purpose, subject to any legal requirements to keep certain records.
9. Your rights
Depending on applicable data protection laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data in certain circumstances
- Object to the use of your data for direct marketing
- Withdraw your consent where processing is based on consent
- Request that we limit or restrict the processing of your data in some cases
To exercise any of these rights, please contact us at cs@flamingoelite.com or by phone at +971 56 990 3498.
We may ask you to provide proof of identity before fulfilling your request.
10. Data security
We take reasonable technical and organisational measures to protect your personal data against:
- Loss or destruction
- Unauthorised access
- Unlawful processing
- Accidental disclosure or alteration
However, no method of transmission over the internet or method of electronic storage is 100 percent secure, so we cannot guarantee absolute security.
11. Third party websites and platforms
Our website and ads may contain links or lead forms from third party platforms such as:
- Meta (Facebook, Instagram)
- Other partner websites
These platforms and websites have their own privacy policies. We are not responsible for how they handle your data. We recommend that you read their privacy policies when using their services.
12. Children’s data
Our services are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
We encourage you to review this page regularly to stay informed about how we handle your personal data.